Kardex Remstar Life Cycle Service

Different contract models for different requirements
Choose your personalized service contract

BASE Care, FLEX Care or FULL Care. Our Life Cycle Service team will gladly work with you to develop a package that is precisely tailored to your system.

Choose your optional service package:

"I need reliable and dependable systems"

“I need guaranteed rapid response in case of malfunction.”

“I need maximum availability at predictable costs.”

“I need assistance from IT experts to ensure seamless warehouse management processes”

BASE

Care

FLEX

Care

FULL

Care

SOFTWARE SOFT-
WARE

Care

Annual maintenance and inspection
Optional
Multiple maintenance and inspections per year
Optional
Optional
Optional
Optional
Priority Support
Helpdesk unlimited calls
Helpdesk reaction time < 2h
Up to 1h Helpdesk reaction time¹
Optional
Optional
Optional
Up to 24/7 Helpdesk support ¹
Optional
Optional
Optional
On-Site repairs
Optional ²
Spare Parts
On-Site reaction time < 16h
Up to 2h On-Site reaction time ¹
Optional
Optional
Up to 24/7 On-Site support ¹
Optional
Optional
Remote Assistance & Analytics ¹
Optional
Optional
Access to Kardex portal ¹ ³
1. Subject to availability. Support might not be available in local language.
2. Labour cost included during warranty
3. E-Mail, Knowledge base, cases.

Premises Locations

Athens

Thessaloniki

Arion Athens

18, Krokeon & Polykratous Str.
104 42 Athens (GR)

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Arion Thessaloniki

289, Monastiriou
546 28 Menemeni Salonica (GR)

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